Bt11 believes gaming should be a source of fun, not stress. Follow our responsible gaming guidelines to keep your experience enjoyable and in control.
Our Commitment
Responsible gaming at bt11 isn't just a rule — it's at the heart of everything we do. We know that online gaming is a major source of entertainment for many people. But sometimes that entertainment can spiral out of control and become a problem.
That's why bt11 has built a safe environment for players from the start. With our responsible gaming tools, you decide exactly how much time and money you spend on gaming.
Remember, responsible gaming means keeping gaming separate from the other parts of your life — and reaching out for help when you feel like you're losing control. bt11 is always here for you.
When you register with bt11, you're automatically covered by our responsible gaming protections. No extra steps needed.
Example: This is how the bt11 limit-setting dashboard looks
Protection Tools
Use these tools to keep your gaming in check at all times.
Set a daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. Lowering a limit happens instantly; increasing one requires a 24-hour waiting period.
Decide in advance how long you'll play each day. When your time is up, bt11 will automatically notify you and, if needed, end your session.
Set a Loss Limit if you want to stop playing after losing a set amount. Once you hit that limit, bt11 will automatically end your session.
If you feel like you need a break, set a Cool-off period of anywhere between 24 hours and 6 weeks. During this time you won't be able to log in to your account, but withdrawals are still available.
If you want to take a longer break from gaming, you can Self-Exclude for anywhere between 6 months and 5 years. This takes effect immediately and cannot be reversed before the period ends.
View your gaming history for the past 30, 60, or 90 days — including total deposits, total withdrawals, and net results. It's the best way to understand your own gaming patterns.
Warning Signs
If you or someone close to you shows the signs below, it's time to seek help.
You keep placing larger bets hoping to win back what you've lost.
Wanting to stop gaming but being unable to.
Gaming is affecting the time you give to family, friends, or work.
You're taking on debt or selling assets to fund your gaming.
Feeling restless, irritable, or low when you're not playing.
Hiding or lying to loved ones about your gaming activity.
You're gaming to escape stress, loneliness, or depression.
Setting limits but repeatedly breaking them.
If three or more of the above apply to you, don't wait — reach out to bt11's customer support or a professional counselor. Asking for help isn't a sign of weakness; it's the bravest step you can take.
Check Yourself
Answer just a few questions to understand how healthy your gaming habits are.
1. In the past month, have you spent more on gaming than your budget allowed?
2. Is gaming affecting your sleep or daily routine?
3. Do you keep playing "just a little more" even after losing?
Detailed Guide
Activate these features in just a few minutes from your bt11 account settings.
Log in to your bt11 account and click the profile icon in the top right corner.
Go to "Account Settings" and find the "Responsible Gaming" section.
Choose the type of limit you want — deposit, time, loss, or bet limit.
Enter the amount and duration, then tap "Save". Lowering a limit takes effect immediately.
If you have trouble setting limits, contact bt11 customer support directly — support@bt11.bet. Our team is available 24/7 to help.
FAQ
Support
You're not alone. bt11 and various professional organizations are always here for you.
Our expert team is available 24/7 for any responsible gaming questions or support.
Support@bt11.bet
Free professional counseling is available through the Government of Bangladesh's National Mental Health Helpline.
Helpline: 16789
A mental health support organization in Bangladesh — offering confidential conversations for those who need it.
01779-554391