Bt11 Terms & Conditions — The Complete Guide to Using the Platform

1. General Terms

Bt11 (hereinafter referred to as the "Platform") is an internationally licensed online gaming service. These terms and conditions constitute a legally binding agreement between bt11 and all of its registered users.

By using bt11, you confirm that you are at least 18 years old, of sound mind, and legally permitted to participate in online gaming under the laws of your country.

Bt11 reserves the right to update these terms and conditions at any time. Continuing to use the platform after any changes are made will be considered acceptance of the revised terms.

• These terms and conditions are available in both Bangla and English. In the event of any conflict, the English version shall prevail.
• Bt11 reserves the right to partially or fully suspend its services at any time.
• Special conditions may apply to users from certain countries or regions.

2. Account Registration

To open an account at bt11, you must complete the registration form with accurate and complete information. Accounts created with false or misleading details may be closed at any time, and all balances forfeited.

Each individual may only operate one account. If multiple accounts are detected under the same person, all associated accounts will be closed.

• Verification of the mobile number and email address provided at registration is mandatory.
• KYC (Know Your Customer) verification must be completed before your first withdrawal.
• For KYC, a clear photo of your National ID or passport must be submitted.
• To update your account details, please contact customer support.

3. Deposits & Withdrawals

Bt11 supports deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. All transactions must be made from an account registered in your own name — use of third-party accounts is strictly prohibited.

The minimum deposit amount is ৳500, with a maximum subject to set limits. Withdrawals require a minimum of ৳1,000. These limits are subject to change from time to time.

• Mobile banking withdrawals are typically processed within 15 minutes to 2 hours.
• Bank transfers are processed within 24 hours.
• Withdrawals may be held until KYC verification is completed.
• Bt11 may request additional information for any transaction deemed suspicious.
• Bt11 will determine the applicable exchange rate for any currency conversions.

4. Bonuses & Promotions

All bt11 bonuses and promotional offers are subject to specific terms. Each bonus may have its own wagering requirements, validity period, and maximum withdrawal limit.

The welcome bonus is available to new registered members only. It may not be claimed more than once per account, IP address, or household.

• A specified wagering requirement must be met before any bonus can be withdrawn.
• Bonus funds cannot be used on certain games — this will be specified on each promotion's page.
• Bt11 reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is detected, the bonus may be cancelled and the account suspended.
• Cashback bonuses are generally issued every Monday and are valid for 7 days.

5. Gaming Policy

All games on bt11 operate using internationally certified Random Number Generator (RNG) technology. Every outcome is entirely independent and is not influenced by previous results.

Live Casino games run in real time and are held to the same standards of fairness. Any disputes regarding game outcomes must be raised through the designated dispute resolution process.

• Each game has its own Return to Player (RTP) rate, which is listed in the game's information section.
• If a game result is voided due to a technical error, the wager will be refunded.
• If your internet connection drops, game results will be saved on the server.
• Bt11 reserves the right to suspend or permanently discontinue any game at any time.

6. Prohibited Activities

Bt11 is committed to maintaining a fair and honest gaming environment. The activities listed below are strictly prohibited and may result in immediate account closure.

• Creating multiple accounts to claim bonuses or other benefits.
• Using software, bots, or automated programs to play games.
• Any attempt to hack the platform's systems or carry out a cyberattack.
• Using the platform for money laundering or any other illegal financial activity.
• Defrauding or harassing other users.
• Conducting transactions using a third-party payment account.
• Intentionally exploiting any bug or error in bt11's system.

7. Account Closure & Suspension

Bt11 reserves the right to suspend or close any account at any time, for any reason, without prior notice. However, users are typically notified of the reason via email.

You can close your account at any time. Please withdraw any remaining balance before doing so.

• To close your account, please email our customer support team.
• Account balances may not be refunded if the account is closed due to a terms violation.
• Inactive accounts (no activity for 12 months) may be suspended automatically.
• To reactivate your account, please contact customer support.

8. Responsible Gaming

Bt11 believes gaming is for entertainment — not a source of income. We want every player to enjoy games in a healthy mindset, which is why bt11 offers a range of responsible gaming tools.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Reality Check: Receive periodic notifications about your gaming time and spending.
• Cooling-Off Period: Take a break ranging from 24 hours up to 6 weeks.

If you notice any signs of problem gambling, seek help immediately. Our customer support team is always ready to point you in the right direction.

9. Dispute Resolution

For any disputes or complaints, please contact bt11 customer support first. We will do our best to resolve the matter within 48 hours. If the issue cannot be resolved through customer support, you may seek assistance from an international gaming mediation body.

• Complaints must be submitted within 30 days of the incident.
• In the event of a dispute, bt11's server logs will serve as the definitive record.
• Compensation will be provided where there is verified evidence of a technical game error.
• Submit your complaint via email: support@bt11.bet

10. Changes & Updates

Bt11 reserves the right to amend these terms and conditions at any time. Users will be notified of significant changes via email or platform notifications.

Continued use of the platform after changes take effect will be considered acceptance of the updated terms. We recommend checking this page regularly.

• The date of the latest update will always be displayed at the top of the page.
• To request a previous version of our Terms & Conditions, please contact customer support.
• If you do not wish to accept the updated terms, you have the right to close your account.